Your privacy is important to the Rutland Tea Co. We provide this notice to better protect your privacy and personal information and to comply with current General Data Protection Regulation (GDPR). Providing this information allows you to make choices about the way your information is collected and used. Access to this notice is provided at the bottom of every page on our website and at every point where personally identifiable information may be requested.
To complete an order, our visitors must share with us contact information (name, e-mail and delivery address) and billing information (PayPal email address). This information is used as a legal basis to create an account to process and fulfill the orders you place with us.
We keep a record of any e-mail correspondence you send us so that we can better serve you.
We keep a record of your purchases so that we can communicate with you about any relevant offers that might interest you. It also means we can contact you about any problems with your order.
Our customers will occasionally receive information on products, services, and special deals. Out of respect for the privacy of our customers and to comply with current GDPR regulations, we present the option to opt in to receive these types of communications. Please see the Choice/Opt-in section below.
On rare occasions it may be necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature, and are extremely infrequent.
A cookie is a piece of personal account data stored on the customer’s hard drive containing info that will enhance the enjoyment of our site. For example, a cookie containing a record of past orders provides such useful features as an opportunity to easily reorder or refill any of our teas, and post reviews of the items previously purchased, as well as receive recommendation of the items we feel you will particularly enjoy. Information on deleting or controlling cookies can be found at www.AboutCookies.org.
You may control whether your computer will accept cookies with the preference setting of your browser. If your browser is set to reject cookies, you may still visit and shop at our site. The only drawback is that some of the experience-enhancing features listed above will not be active.
Logs are the information created and stored by the server and include such data as a visitor’s IP (internet protocol) address, browser type, ISP (internet service provider), referring/exit pages, platform type, and date/time stamp. This information is used to analyse macro traffic trends, administer the site, and gather broad demographic information for aggregate use. None of the information collected in this matter may be used to ascertain the personal identity of any of our visitors.
Our Commitment To Children’s Privacy
Protecting the privacy of the very young is extremely important to us. No part of our website is structured to attract anyone under 13. We never collect or maintain information at our website from those under the age of 13. If we obtain actual knowledge that we have collected information about a child under the age of 13, that information will be immediately deleted from our records.
With Whom This Information Is Shared
Rutland Tea is the sole owner of the information collected on this site. We do not sell or rent this information to any third party. The only companies with whom some information is shared are our business partners and agents who process the orders you place with us or provide services to you. In these instances, we provide them with only the information they need to perform their function.
We use Royal Mail or Interlink/DPD to ship orders, and PayPal gateways to bill users for goods and services. We use third party services by Google and Livechat to analyse user experience and provide customer support. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
How You May Affect The Collection, Use And Distribution Of Your Information
Correction/Updating Personal Information:
If your personal information changes or if you no longer desire our service, we provide an easy way to correct, update or remove your personal data. We will happily assist you in this task and can provide, correct or delete a record of information held on file. Simply drop us a note at firstname.lastname@example.org.
We respect your privacy and give you an opportunity to opt-in to receive our periodic announcements of sales and promotions. This may be accomplished bychecking the opt-in box during your purchase. We will happily assist you in this task. Simply drop us a note at email@example.com.
What Security Procedures Are In Place To Protect The Loss, Misuse Or Alteration Of Your Personal Information.
Rutland Tea takes every precaution to protect our customers’ and visitors’ information. When customers submit sensitive information via our site, your information is protected both on- and off-line.
We are committed to preventing unauthorized access, maintaining data accuracy and ensuring the correct use of information. As such, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
If you have any questions about the security at our site, please send an email to firstname.lastname@example.org. We will be happy to answer your questions.
Notification Of Changes
How To Contact Us